Terms of service — ELSA software

1. Scope

ELSA is cloud software for repair workshops. The subscription grants access to the software. It is not a sale of physical goods.

Conflicting customer terms apply only if we accept them in writing.

2. Contracting party and payment

The contracting party for the software service is Umut Ceylan, trading as ELSA Tools.

Subscription payments are processed by Paddle. Paddle acts as merchant of record, collects payment and issues the subscription invoice.

Paddle’s checkout terms also apply when you complete a purchase.

3. Contract formation

The contract is formed when you subscribe via the pricing page or in the application and Paddle confirms payment.

You can review the offer and these terms before purchase. Registration without payment details may start with a trial.

4. Service

We provide ELSA as software access. Depending on the plan, this includes job intake, diagnosis, repair, completion, customer status and workshop administration.

The software is provided over the internet. 100 percent availability is not guaranteed. Maintenance, third-party outages or force majeure may temporarily limit use.

We may develop the software further for its intended purpose, provided the core benefit remains.

5. Prices and term

For the German market, the full ELSA subscription is EUR 29.90 net per month. The annual price is EUR 328.90 net (eleven monthly prices). Statutory VAT is added where applicable.

Other markets may have a different plan. The price shown before checkout is binding.

The subscription renews automatically for the selected term until cancelled. You may cancel effective at the end of the current billing period in billing settings or by email to webmaster@elsa-tools.de.

6. Trial

Where offered, you may try ELSA for 30 days without payment details. Continued use after the trial requires a paid subscription.

7. Withdrawal and refunds

Consumers have a statutory right of withdrawal. In addition, the ELSA subscription includes a 30-day refund. Details are in the withdrawal and refund policy.

8. Customer duties

You are responsible for access credentials, lawful use and content you enter. ELSA must not be used unlawfully or to circumvent security measures.

You remain the controller for personal data of your workshop customers. You must use ELSA in line with applicable data-protection law.

9. Liability

We are fully liable for intent and gross negligence, under the German Product Liability Act, and for injury to life, body or health.

For slight negligence affecting essential contractual duties, liability is limited to foreseeable, typical damage. Other slight negligence is excluded.

10. Changes

We may update these terms where required by law or technical change, or where the service develops. We will inform you of material changes in the application or by email. If you do not object within a reasonable period, the new terms apply.

11. Final provisions

German law applies. Mandatory consumer protection of your country of residence remains unaffected.

If a provision is invalid, the remainder of the contract stays in force.