Orders in WhatsApp, notes, and Excel
One job, one system — from intake to archive.
Flagship
ELSA — Software for repair workshops
Not a feature list to tick off, but answers to real workshop problems: scattered information, media breaks, and lack of overview.
ELSAYour workshop. Clear. Efficient.
From intake through diagnosis and repair to completion — structured in one system.
OrdersRepairsCustomersOverview
Workshop hub
Signed in · Technician
Diagnosis
3
Repair
2
Completion
1
+ New orderQR / Scanner
Problems we know
POS, inventory, and accounting kept separate
Checkout, book parts, and issue invoices in one workflow.
Customers constantly ask for status updates
Online tracking and automatic notifications.
Online inquiries get lost
Website widget with optional DHL label — directly in ELSA.
Who benefits from ELSA
Phone and tablet repair shops
Fast intake, labels, spare parts lookup, and POS in one tool.
Multibrand repair businesses
Unified processes for different device categories and locations.
Growing teams
Assign technicians, manage permissions, and use reports for better planning.
Workshops with online channels
Widget, DHL mail-in, and customer tracking without extra tools.
Workflow
Diagnosis, Repair, Completion
Every order follows the same clear process — documented and traceable.
01
Diagnosis
Capture faults, assign work items, define next steps.
02
Repair
Checklist, time tracking, photos — status is always visible.
03
Completion
Invoice, payment, customer notification — completion in Lexoffice or sevDesk.
Solutions
What ELSA covers in daily operations
Selected areas — from practice, for practice.
From paper chaos to clear visibility
All jobs in one place — with status, technician, and history instead of scattered notes.
- ·Live overview by diagnosis, repair, and completion
- ·Search and filters
- ·Approvals at a glance
Fast order intake at the counter
Device type, signature, and intake receipt in one flow — including on iPad.
- ·Forms per device category
- ·PDF and QR code
- ·Diagnostic fee documented
Inquiries directly from your website
Customers choose repair options and contact you — integrated into your site.
- ·Your own catalog with prices
- ·iframe, button, or popup
- ·Leads in your dashboard
Find, book, and track parts
Storage locations, barcodes, and minimum stock — the foundation for purchasing.
- ·Shelf and bin
- ·Delivery note via photo
- ·ELSA SKU
Customers informed, fewer follow-up questions
Status viewable online — approvals for price changes via link.
- ·Timeline for the customer
- ·QR on the intake receipt
- ·Email and WhatsApp
Roles and permissions for your team
Admins and technicians with clear access rights — including for sensitive data.
- ·Invitation by email
- ·Hide data
- ·Password reset
Repair status
Order no.: 2026-10073
We keep you informed.
Received
Apr 24, 09:15
In repair
Apr 24, 11:42
Completed
Not yet reached
We are working on your device. Thank you for your trust.
We are happy to help if you have questions.
Tracking
Your customers always know where things stand.
No calls, no chasing — repair status is available online for your customers at any time. Automatic notifications by email or WhatsApp keep everyone informed.
Roadmap
Roadmap
ELSA grows with your business — these modules are in planning.
ELSA Core
LiveToday's workshop software — in productive use.
ELSA Lite
Coming SoonLean variant for smaller businesses.
Cloud
Coming SoonExtended cloud services and synchronization.
Knowledge Hub
Coming SoonKnowledge, guides, and best practices for workshops.
Community
Coming SoonExchange between workshop owners and technicians.
Marketplace
Coming SoonParts, services, and extensions in one place.
Repair Network
Coming SoonNetwork of specialized repair partners.
Hardware
Recommended starter solution for labels
For order and inventory labels, we recommend the NIIMBOT B1 — tested in ELSA and proven in daily use.
NIIMBOT B1
No official partnership with the manufacturer. Recommendation based on our own practical experience.
ELSAParts suppliers and vendors
We are expanding the supplier network in ELSA. Shops with API integration can list themselves as partners.
30-day free trial — no payment details required.
