For documented inquiries, error reports, and quote requests.
Support
We are reachable
Technical questions about ELSA, IT outages, or lab orders — one point of contact.
Phone
For urgent IT or production questions in the workshop.
Remote
Remote maintenance for IT customers after prior appointment.
On-site
Assignments in the region by agreement and maintenance contract.
Availability: Monday to Friday, 9 a.m.–6 p.m. Outside these hours, we handle urgent incidents for maintenance customers by agreement.